Customer Success
๐Ÿคฉ

Customer Success

Employment
Full-time
Location
US ๐Ÿ‡บ๐Ÿ‡ธRemote
Jobs

๐Ÿคฉ We are Donut

  • Say no to idle money. If you've ever wondered why you get 0.1% interest at your bank even though banks are worth billions, we're here to change that.
  • We believe the future is open finance. Community-driven financial applications are reinventing personal finance, offering up to 10% interest and newer use cases that are far superior to traditional banks.
  • Our traction is standout. We already have 20,000+ users and have seen 50%+ monthly growth rates since we launched.
  • We've raised $3.8M by the backers of N26. We're backed by savvy FinTech and DeFi investors including Redalpine, InVentures, Robot Ventures (Robert Leshner, CEO Compound), Tiny VC & Entrepreneur First.

About the role

  • The core function is to grow Donut and its products by answering customer queries via our chat platform on Intercom and collecting feedback and insights
  • You'll be helping users with onboarding and account-related requests
  • You'll also identify customer needs and help customers use specific features
  • You will be maintaining and growing ourย Virtual Help Center to empower our community to easily find answers to their frequently asked questions
  • You will be interacting with our community of users to get an understanding of the real-world challenges they are facing as they use our application

About you

  • Self-starting: you will be on-boarded virtually via Zoom and Notion or join us at our HQ in Berlin. Whatever you choose, you are enthusiastic to jump in to be part of our team
  • Prior experience in Customer Success is a plus
  • Customer-centric: you must be motivated to solve customer issues and have empathy when dealing with sensitive situations
  • Exceptional written and communication skills in English
  • Tech-savvy: you will need to learn cutting-edge systems and software to quickly look into user issues daily
  • Strong time manager: you will be required to independently juggle multiple priorities; being responsive to customers, building your understanding of the product, and interacting with the team in Europe and the US
  • Experience with searching in databases and writing simple SQL is a plus
  • A strong interest in DeFi and the crypto industry is preferred

๐ŸŒป Our offer

  • A competitive salary + bonus in equity,ย discussed upon offer
  • Everyone at Donut is an owner; this is how we can all win
  • Full time contract
  • Based in Berlin or remote in Europe (CET +/- 2 hours)

๐ŸŒˆ You belong here

  • As long as youโ€™re fun to be around (and got the technical chops of course), we want to work with you, whatever your skin-color, sexual orientation, gender, culture or religion
  • Everyone is encouraged to bring their authentic self to work, which also means youโ€™re encouraged to share as much (or as little) about your personal life as you want
  • If you don't have a degree, that's awesome. We believe what you've worked on and achieved isย wayย more important

๐Ÿ‘‹ How to apply

  1. Send an e-mail with a CV to engineering@donut.app
  2. In the subject field in the e-mail please write the following: I am the best Customer Success Agent for Donut ๐Ÿ’ช
  3. Tell us a little bit about yourself:
    1. why you are the best CS Agent for Donut
    2. when you will be available from
    3. where you are based
  4. We'll reach out with next steps to candidates that followed the guidelines above

๐Ÿ’ก

Apply

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Donut

At Donut, we empower anyone to build wealth through digital assets, so they can live better.