Customer Success

Customer Success

Employment
Full-time
Location
EU ๐Ÿ‡ช๐Ÿ‡บRemote
Jobs

About the role:

  • The core function is to grow Donut and its products by answering customer queries via our chat platform on Intercom and collecting feedback and insights
  • You'll be helping users with onboarding and account-related requests
  • You'll also identify customer needs and helping customers use specific features
  • You will also be maintaining and growing ourย Virtual Help Center to empower our community to easily find answers to their frequently asked questions
  • You will be interacting with our community of users to get an understanding of the real-world challenges they are facing as they use our application

About you:

  • Self-starting: you will be onboarded virtually via Zoom and Notion or join us in our HQ in Berlin. Whatever you choose, you are enthusiastic to jump in to be part of our team
  • Prior experience as in Customer Success is a plus
  • Customer-centric: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations
  • Exceptional written and communication skills in English
  • Tech-savvy: you will need to learn new cutting-edge systems and software to quickly look into user issues daily
  • Strong time manager: you will be required to independently juggle multiple priorities across being responsive to customers, building your understanding of the product, and interacting with the team in Europe and the US
  • Experience with searching in databases and writing simple SQL is a plus
  • A strong interest for DeFi and the crypto industry is preferred

Our offer:

  • We offer a competitive salary + bonus in equity,ย discussed upon offer
  • Everyone at Donut is an owner; this is how we can all win
  • Full-time contract

You belong here:

  • As long as youโ€™re fun to be around (and got the technical chops of course), we want to work with you; whatever your skin-color, sexual orientation, gender, culture or religion
  • Everyone is encouraged to bring their authentic self to work which also means youโ€™re encouraged to share as much (or as little) about your personal life as you want

How to apply:

  1. Click on the Apply button and us your CV
  2. In the subject field of the e-mail please write the following: I am the best Customer Success Agent for Donut ๐Ÿ’ช
  3. We'll reach out with next steps to the candidates that we believe might be a great fit at Donut

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Apply

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At Donut, we empower anyone to build wealth through digital assets, so they can live better.